Customer service

Customer service

Ordering
We shall need your name and address (invoicing and delivery) and payment details to execute your order. Information supplied will only be used for the said transaction of purchased items. (See also our privacy policy).

Click on the shopping basket per article to be found on our category page or click the link “add to shopping basket” to order an article. Should you so wish, you can remove an article by clicking the waste-paper basket symbol added after the item concerned on the page of your shopping basket.

After your order has been placed we shall duly inform you by e-mail. This will include an overview of your order, cost of delivery included. After payment is effected your order will be send and you will again be informed.

Payment

We offer the following methods of payment:

  • iDEAL and Bancontact are secure online payment methods used in The Netherlands (iDEAL) or Belgium (Bancontact) via your own bankaccount. 
  • Creditcards: Visa, MasterCard, American Express and Maestro. Payments involving iDEAL, Bancontact and creditcards mentioned all use Mollie: a secure network so that your transaction is absolutely safe.
  • PayPal (to be used with your own PayPal account).

Delivery
We have an agreement with PostNL for delivering your order in the EU. For orders outside the EU we have amongst other an agreement with FedEx. The rates of delivery differ per country. You can find them specified in our webshop. Cost of delivery in the Netherlands will be € 4.95.

Delivery times
After payment has been received the order will be delivered to the address supplied anywhere in Europe and overseas. We will generally take five days at the maximum to prepare your order for delivery. Status of orders can be obtained through your account or you can contact us.

Size guide
Nobody is perfect, that is if you consider an average body. The sizes of ready-to-wear clothing are unfortunately always the average. Okay, so noBODY is perfect, but how do you measure this in a well-tailored system for garments? Read more.

Fibres, fabrics and the environment
The choice for a certain fabric not only influences the final piece of clothing, but also the production process and the environment. That's why with every design we carefully evaluate different aspects of a fabric: look, comfort for the wearer and the environmental impact of the production process. Read more.

The art of washing
Some types of clothes become more beautiful when they age, but most clothes should keep their original shape and colours for as long as possible. High quality clothing will stay in perfect shape much longer than clothing of inferior quality. Also, proper cleaning methods will help you to keep clothes in shape for a long time. Read more.